VEGFED Survey Application Support

Welcome to the official support page for the VEGFED Survey Application. This application is an internal tool designed strictly for authorized surveyors to collect, verify, and manage vendor survey data under the VEGFED programme.

Frequently Asked Questions (FAQ)

1. I cannot log into the app. What should I do?
Access to this application is strictly restricted to authorized surveyors whose accounts have been pre-provisioned by a VEGFED administrator.

• Invalid Credentials: Please ensure you are entering your assigned username and password correctly. Passwords are case-sensitive.
• Account Deactivated: If your assigned zone has been completed or your contract period has expired, your account may be deactivated. Please contact your zonal administrator.

2. The app is failing to capture my GPS location.
The application requires precise geographic location data to geotag vendor surveys. If you are receiving location errors:

• Ensure that your device's Location Services (GPS) are turned on.
• Check that you have granted the application permission to access your location ("While using the app" or "Always").
• Ensure you have a clear view of the sky or are connected to a stable cellular network, as this improves GPS accuracy.

3. I am unable to upload vendor or stall photos.

• Ensure you have granted the application Camera permissions.
• Verify that your mobile device has an active internet connection (Wi-Fi or Mobile Data). The app streams high-quality images securely to our cloud servers and requires a stable connection.

4. How do I correct a mistake in a submitted survey?
Once a survey is submitted and assigned a Unique Vendor Code (UVC), it cannot be altered from the mobile application. If you have made a critical data entry error, please immediately contact your zonal supervisor or the VEGFED central administration team with the corresponding UVC to have the record rejected or amended from the Admin Dashboard.

Troubleshooting Technical Issues

If you experience unexpected crashes, freezing, or synchronization issues:

1. Force close the application and reopen it.
2. Clear the app cache from your Android device settings (Settings > Apps > VEGFED Survey > Storage > Clear Cache).
3. Ensure you are running the latest version of the application. Updates can be downloaded from the Google Play Store or via the direct APK link provided on the Admin Dashboard.

Need Further Assistance?

If your issue is not resolved by the steps above, please escalate the problem to the IT Support team.
Please visit our Contact Us page for direct communication channels. When reporting an issue, please include your Surveyor Username, your assigned Zone/District, and a clear description of the error.